Frequently Asked Questions

Additional Fees

The price quoted for your ride is based on drop off and pick up location provided at time of search. Please note that additional fees and charges may apply to your ride. If you incur additional fees, your credit card will be charged for the actual ride amount (ride estimate + extras – see below for examples) after the ride is complete. The following is a list of additional fees you may incur:

Tolls

Pricing is based on pick up and drop off locations provided. Please note that tolls are not included in the pricing and you will be billed for any incurred toll charges after the ride is complete.

Stops

Any requested stop during the ride will be billed at the stop rate for the ride selected plus other fees listed in your ride quote. A stop is typically calculated based on 10 minutes of wait time. If your stop is longer, or if your stop deviates from the original itinerary, your ride may be converted to hourly pricing.

Wait Time

Wait time will be billed at the rate listed in your ride quote, plus other fees listed in your ride quote. Wait time is incurred after 15 minutes from the scheduled pick up time, and is typically billed in 60-minute increments.

Parking

Parking will be billed at the actual cost plus other fees listed in your ride quote. Parking fees are typically incurred on airport pickups where the airport does not have a waiting lot, or when an inside pick up is requested; or for any requested stop where free parking is not available.

Extra Hours

Additional hours outside the original quoted ride duration shall be billed at the extra hours rate, plus any other fees listed in your ride quote where applicable. Extra hours are typically associated with hourly services, and are incurred from the originally scheduled end time. If you do not start your ride on time, but the driver arrives at the scheduled time, and you retain the vehicle for the original number of hours requested, extra hours will be incurred.

Meet & Greet Charges

Meet & Greet inside the terminal is available for the Meet & Greet for the ride selected plus other fees listed in your ride quote. When selecting Meet & Greet, you may be liable for parking charges in addition to the Meet & Greet fee.

Extra Mileage/Surcharges

Extra mileage is common on rides outside of the US where the base ride price includes a set number of miles or kilometers. Additional miles/kilometers are charged for mileage beyond the base rate. Rates may vary by country, and will be communicated in the booking process.

Fuel Surcharges

Fuel surcharges may be applied when the use of the vehicle is inconsistent with typical limo service. Examples include but are not limited to round robin use of an hourly vehicle, Hollywood tours of the homes of stars, mountain driving, etc. Fuel surcharges will typically be communicated prior to the ride; however, deviations from the specified itinerary or special requests made while in the vehicle may incur a fuel surcharge.

Cleaning and Repair Fees

Cleaning fees may be charged when activity inside the vehicle leaves a residual odor or stains the carpet/upholstery, including but not limited to smoking, spilled food or drinks, foods with a heavy odor and vomit. Repair fees may be charged when physical damage is caused to the vehicle including but not limited to rips and tears to the carpet, upholstery, or other soft materials; damage to moldings, door panels or other components.

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